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We also do not guarantee against shipping damage of the larger size Pop's that come from Funko in Box where any dimension is longer than 7 inches.

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Damages of any sort to the clear plastic windows to include scuffs, scrapes, and indentations are not considered replaceable damage. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. Please email with photographs of the package and damaged contents within 5 days of receipt of your products. Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Blemishes to packaging will not be considered as part of a damaged figure. Slight manufacturing variations are not able to be replaced based on these variations, including but not limited to minor paint flaws or figure positioning. Images are required and all replacements are subject to our customer service discretion. Damage box merchandise will have a slightly damaged box without any tears or punctures and figures inside will have damage free.ĭefective Items: If you receive an item with a manufacturer's defect, please contact us within 5 days of receiving your order to determine if the defect is in fact a replaceable issue.

Items specifically listed for sale as damaged box merchandise are exempted from the flawless condition stated above. Products Market as Damage in the Listing:

As an example combined (Funko pops and T-Shirt products) which are shrink wrapped are exempt from our mint guarantee. Shrink wrapped items supplied by the manufacturer that contain interior box items that cannot be inspected unless opened are exempted from the flawless condition stated above. Products Shrink Wrapped by The Manufacturer: See Defective Items and Shipping Damage below for clarifications. In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product.All products sold in NEW condition and are therefore flawless. Office Products and Wireless Returns Policy

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New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items.

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Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies.

To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.